VISIONS, Inc. offers multicultural consultation and training for:

Multiculturalism (learning the process of recognizing, understanding and appreciating differences) is a perspective for understanding the personal costs and benefits of prejudice and bias. In hospitals and clinic settings, diversity is very important to:

patient care, staff development, manager-staff effectiveness, and physician involvement.

It is important to understand the significance of diversity to the image of health care services, both internally and to the larger external community.

Key Benefits

Our clients have used consultation and training to generate new strategies for:

1. Increasing recruitment, retention and promotion of African-American, Latino/a, Asian, and Native American staff in hospitals and clinics
2. Increasing problem-solving skills and effective complaint management involving racial, gender and other differences among staff and patients
3. Improving staff skills and morale through development and training to create and maintain a multicultural environment which builds and enhances self-esteem, and which increases accountability and feedback skills
4. Increasing client satisfaction by using a patient-centered approach to health care and applying multicultural principles
   Increasing physicians’ understanding of patient motivation for medical, dietary and lifestyle regimens
5. Maximizing patient satisfaction through an understanding of the cultural dynamics of patient evaluation and advocacy
6. Improving communication skills in such areas as telephone protocol, handling difficult people, assertiveness, and community relations.

Capability 1

VISIONS, Inc. services companies of all sizes. Our consultants and resource consultants are positioned all over the country and bring a wealth and variety of experiences.

Capability 2

Our approach calls upon our thinking, doing and feeling modes. We effectively combine short lectures with experiential activities within a "no-blame" and dual responsibility approach.

 

Capability 3

Our consultants "walk the walk." Too often are workshops run by some novice to the field who has read quickly and has all the latest language and strategies to impress. Experience has taught us to "walk the walk" before we "talk the talk." Our consultants not only teach, they model for your company how to use the material they teach and further they're skilled at facilitating employees beginning to "walk the walk."

Reference Accounts

Fenway Community Health Care Center, Boston, MA
Diagnostic and Prescriptive Center, Richmond VA., Public Schools
Chesterfield County Mental Health, Richmond, VA
Grady Hospital, Atlanta, GA
Medical College of Virginia Hospitals
Veterans’ Outreach Center, Richmond, VA

Send mail to office@visions-inc.com questions or comments about this web site.
Copyright © 1996 VISIONS, INC
Last modified: January 28, 2002